Anti-Spam Policy
Last Updated: 25 December 2024
Xoltruv is committed to maintaining a communication environment that is respectful, relevant, and free from unsolicited or deceptive messaging. This Anti-Spam Policy outlines the standards we uphold and the obligations of all users, partners, and affiliates who send communications through or in connection with our platform.
1. Scope and Application
This policy applies to all electronic communications sent by or through Xoltruv, including but not limited to:
- Email messages sent to registered users or prospective users
- Notifications and alerts generated by the platform
- Marketing or promotional communications issued on behalf of Xoltruv
- Communications sent by third parties using Xoltruv infrastructure or services
All parties who use Xoltruv services to communicate with others are bound by this policy in addition to any applicable terms of service.
2. Definition of Spam
For the purposes of this policy, spam refers to any unsolicited, bulk, or deceptive electronic communication. This includes, but is not limited to:
- Unsolicited commercial messages sent without prior consent
- Messages sent in bulk to recipients who have not opted in
- Communications with misleading subject lines or sender information
- Messages that obscure the true identity or purpose of the sender
- Repeated messages sent after a recipient has unsubscribed or opted out
- Phishing attempts or messages designed to deceive recipients into disclosing personal information
3. Our Commitments
3.1 Consent-Based Communication
Xoltruv only sends electronic communications to individuals who have provided explicit consent, either by registering an account, enrolling in a course, subscribing to updates, or otherwise affirmatively opting in. We do not purchase, rent, or use third-party email lists for unsolicited outreach.
3.2 Clear Sender Identification
All communications sent by Xoltruv clearly identify the sender. We do not use misleading headers, false return addresses, or deceptive subject lines. Recipients can always identify that a message originates from Xoltruv or a service operating on our behalf.
3.3 Unsubscribe Mechanism
Every marketing or promotional communication we send includes a clear and functional mechanism to opt out of future messages. Unsubscribe requests are processed promptly and no further marketing communications are sent to that address following confirmation of the request.
3.4 Honest Content
We do not use deceptive tactics in our messaging. All promotional content accurately represents the nature of our platform, courses, and services. Claims made in communications are substantiated and not misleading.
4. User and Partner Obligations
Any individual or organisation that uses Xoltruv services to communicate with others must adhere to the following requirements:
- Obtain verifiable consent from recipients before sending any commercial or promotional communication
- Include accurate sender information and a valid return address in all messages
- Provide a clear and functional opt-out mechanism in every communication
- Honour opt-out and unsubscribe requests without delay
- Refrain from sending messages that are deceptive, misleading, or irrelevant to the recipient
- Refrain from using harvested, purchased, or scraped email lists
- Ensure that any third parties acting on their behalf comply with the same standards
5. Prohibited Activities
The following activities are strictly prohibited on or through the Xoltruv platform:
- Sending unsolicited bulk messages of any kind
- Using automated tools to send messages without recipient consent
- Spoofing sender addresses or falsifying message headers
- Sending messages that promote illegal products, services, or activities
- Using the platform to distribute malware, phishing content, or fraudulent offers
- Circumventing or disabling opt-out mechanisms
- Continuing to contact individuals who have requested to be removed from communications
6. Reporting Spam
If you believe you have received a communication that violates this policy, or if you suspect that the Xoltruv platform is being misused for spam purposes, we encourage you to report it to us immediately.
You may contact us at:
Email: info@cywuwio.com
Phone: +353 1 661 8179
Address: Farranavarra, Co. Cork,
P31 XC53, Ireland
Please include as much detail as possible in your report, including the full message headers if available, the sender address, and the date and time of receipt. We investigate all credible reports and take appropriate action.
7. Enforcement and Consequences
Xoltruv takes violations of this policy seriously. Upon identifying or receiving a credible report of a violation, we may take one or more of the following actions:
- Issue a formal warning to the responsible party
- Suspend or restrict access to platform features
- Terminate the account or service agreement of the offending party
- Report the activity to relevant internet service providers or authorities where appropriate
- Pursue legal remedies available to us under applicable law
We reserve the right to take immediate action without prior notice where the severity of the violation warrants it.
8. Third-Party Service Providers
Xoltruv may engage third-party providers to assist in delivering communications on our behalf, including email delivery services and marketing automation tools. All such providers are required to comply with this policy and are contractually bound to handle recipient data responsibly and in accordance with applicable data protection standards.
We do not authorise any third party to send communications on our behalf that do not meet the standards set out in this policy.
9. Data Handling in Communications
Contact information used for communications is handled in accordance with our Privacy Policy. We do not share, sell, or disclose recipient information to unaffiliated third parties for their own marketing purposes. Recipient data collected through communication sign-ups is used solely for the purpose for which it was provided.
10. Changes to This Policy
Xoltruv may update this Anti-Spam Policy from time to time to reflect changes in our practices, technology, or applicable standards. When we make material changes, we will update the date at the top of this document. Continued use of our platform or services following any such update constitutes acceptance of the revised policy.
We encourage all users and partners to review this policy periodically to remain informed of our standards and expectations.
11. Contact
For any questions, concerns, or reports relating to this Anti-Spam Policy, please reach out to us through the following channels:
| Method | Details |
|---|---|
| info@cywuwio.com | |
| Phone | +353 1 661 8179 |
| Website | cywuwio.com |
| Postal Address | Farranavarra, Co. Cork, P31 XC53, Ireland |
We aim to respond to all enquiries within a reasonable timeframe and are committed to resolving concerns related to unsolicited communications promptly and transparently.